How should a property manager ensure accessibility compliance during leasing and occupancy?

• A. Provide accessible units if available; ensure communications accessible; provide reasonable accommodations for disabilities; do not discriminate; maintain accessible features.
• B. Provide accessible units only if tenants request them.
• C. Do not worry about accessibility.
• D. Remove accessibility features to cut costs.

Answer: (A)

Meeting accessibility requirements during leasing and occupancy means proactively ensuring options are available and usable for people with disabilities. Provide accessible units if they exist so that qualified applicants can choose housing that fits their needs. Make sure all communications—ads, marketing materials, applications, and notices—are accessible in formats that suit different abilities, so prospective tenants can understand and respond. Offer reasonable accommodations in policies and practices—such as adjusting procedures or allowing modifications during occupancy—to remove barriers for applicants and residents. And always uphold non-discrimination, ensuring disability status does not limit access to housing or services, while keeping accessible features in good working order through ongoing maintenance. This comprehensive approach protects rights, supports fair housing, and keeps the property compliant.